wildbets Privacy Policy

wildbets operates the online gaming platform accessible at wildbets.app, offering casino games, slots, bingo, and specialty games to players in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), wildbets acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.

wildbets is committed to processing personal data in a manner that is consistent with the principles of transparency, legitimate purpose, and proportionality as required under Philippine data privacy law. This Privacy Policy sets out how we fulfill those obligations in practice.

wildbets collects the following categories of personal data from players and website visitors. We collect only what is necessary for the purposes described in this policy.

wildbets collects personal data through the following means:

• Direct collection: Information you provide when registering a wildbets account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated collection: Technical data collected automatically when you access wildbets.app, including IP addresses, device identifiers, browser information, and session data collected via cookies and similar technologies.
• Third-party sources: Identity and fraud verification data from KYC service providers; payment verification data from GCash, PayMaya, BPI, BDO, and Metrobank; and fraud prevention data from security service providers. wildbets only receives data from third parties where you have authorized that third party to share your information, or where wildbets is legally permitted to obtain such data.

wildbets does not purchase personal data from data brokers or any other commercial data sources.

wildbets uses your personal data for the following purposes:

• Account management: Creating and maintaining your wildbets account, verifying your identity and age (21+ requirement), and managing your account settings and preferences.
• Service delivery: Providing access to wildbets games including slots, bingo, live casino, Ultra Treasure, and Ludo Quick; processing deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers; and delivering customer support.
• Legal and regulatory compliance: Fulfilling wildbets' obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and the Data Privacy Act of 2012, including reporting obligations to PAGCOR and other relevant authorities.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, bonus abuse, and other prohibited conduct on the wildbets platform.
• Responsible gaming: Monitoring gaming activity to identify patterns that may indicate problem gambling, administering self-exclusion and deposit limit tools, and fulfilling our responsible gaming obligations.
• Platform improvement: Analyzing aggregated and anonymized usage data to improve the wildbets platform, game offerings, and user experience.
• Marketing communications: Sending you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time through your account settings.

wildbets will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Data Privacy Act of 2012, wildbets processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and wildbets — specifically, to operate your account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with wildbets' obligations under Philippine law, including gaming regulations, AML requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for wildbets' legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

wildbets does not sell your personal data. We share your personal data only in the following limited circumstances:

• Service providers: Third-party companies that provide services to wildbets, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), IT infrastructure providers, and customer support platforms. These providers are contractually bound to process your data only on wildbets' instructions and in accordance with applicable Philippine privacy law.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where wildbets is legally required to disclose your information.
• Law enforcement: Philippine law enforcement agencies where wildbets is required by law or court order to disclose personal data, or where disclosure is necessary to prevent or detect crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of wildbets' business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

wildbets uses cookies and similar tracking technologies on wildbets.app to operate the platform, enhance your experience, and analyze usage patterns. The types of cookies we use are as follows:

• Strictly necessary cookies: Essential for the operation of wildbets.app, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations to provide a more personalized experience.
• Analytics cookies: Collect anonymized data about how players use wildbets.app, including pages visited, session duration, and navigation paths, to help us improve the platform. This data is aggregated and does not identify individual players.
• Marketing cookies: Used to deliver relevant promotional content within the wildbets platform based on your gaming activity and preferences. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect your ability to use certain features of wildbets.app. For marketing cookies, you may withdraw consent at any time through your wildbets account settings.

wildbets retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your wildbets account and for a period of five (5) years following account closure, as required for AML compliance and regulatory record-keeping obligations.
• Financial transaction data: Retained for a minimum of five (5) years from the date of the transaction, in accordance with Philippine AML regulations and PAGCOR requirements.
• Gaming history: Retained for three (3) years from the date of each gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, wildbets will securely delete or anonymize your personal data in accordance with NPC guidelines on data disposal.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by wildbets:

• Right to be informed: The right to be told what personal data wildbets collects about you, how it is used, and with whom it is shared — as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data wildbets holds about you, along with information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data wildbets holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to wildbets' legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on wildbets' legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe wildbets has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 13 of this policy. wildbets will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

wildbets implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and wildbets.app is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data within wildbets is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Two-factor authentication: wildbets supports two-factor authentication for player accounts via registered Philippine mobile numbers to prevent unauthorized account access.
• Regular security assessments: wildbets conducts regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses in our platform.
• Incident response: wildbets maintains a documented data breach response procedure. In the event of a personal data breach, we will notify affected players and the NPC within the timeframes required by Philippine law.

While wildbets takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the security of your wildbets account credentials and for notifying us immediately if you suspect unauthorized access to your account.

wildbets is strictly an adult gaming platform. In accordance with Philippine gaming regulations, wildbets does not permit any person under the age of 21 years to register or use the platform. wildbets does not knowingly collect personal data from individuals under 21 years of age.

If wildbets becomes aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data, and return any deposited funds to the original payment method. If you believe that a person under 21 has registered on wildbets, please contact our support team immediately.

wildbets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, wildbets will notify registered players via the email address associated with their account and by displaying a prominent notice on wildbets.app prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how wildbets protects your personal data. Your continued use of the wildbets platform following the effective date of any amendment constitutes your acknowledgment of the revised Privacy Policy.

If you have any concerns about changes to this Privacy Policy, you may contact our Data Protection Officer using the details in Section 13, or you may close your wildbets account if you do not agree to the revised terms.

wildbets has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by wildbets, you may contact our DPO using the details below.

All contact details are provided as plain text only and are not clickable links:

wildbets will acknowledge all privacy-related inquiries within five (5) business days and will aim to provide a substantive response within fifteen (15) business days. For complex requests, we may require additional time and will notify you accordingly.

If you are not satisfied with wildbets' response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.

This Privacy Policy was last updated on January 1, 2026. By continuing to use wildbets after this date, you confirm your acknowledgment of this Privacy Policy as currently published.